Privacy Policy

This Privacy Policy outlines how Healthproof collects, uses, discloses, and protects personal information in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth).

Collection of Personal Information

We collect personal information in a lawful and fair manner. The types of personal information we collect include but are not limited to:

Name, address, and contact details such as phone number and email address
Health information, including medical history and current conditions
Medicare number and other health insurance details
NDIS participant number
Payment details, including credit card information
Information from referral sources such as medical practitioners and other healthcare providers
Information from caregivers or family members

We only collect personal information that is necessary for us to provide our services to you. If you do not provide us with the information we require, we may not be able to provide our services to you.

Use and Disclosure of Personal Information

We use and disclose personal information for the primary purpose for which it was collected, which is to provide our services to you. We may also use and disclose personal information for related purposes, including:

Billing and payment purposes
Compliance with legal and regulatory requirements
To communicate with you about our services and marketing purposes
To conduct research and quality assurance activities
To manage our business operations

We will not disclose your personal information to third parties unless it is necessary for us to provide our services to you, or we are required to do so by law. We will take reasonable steps to ensure that any third parties to whom we disclose your personal information are bound by confidentiality and privacy obligations.

Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. We maintain physical, electronic, and procedural safeguards to protect personal information.

Access and Correction of Personal Information

You may request access to the personal information we hold about you. We will respond to your request within a reasonable time and provide you with access to your personal information, subject to any legal or regulatory requirements.

If you believe that the personal information we hold about you is incorrect, incomplete, or not up-to-date, you may request that we correct it. We will respond to your request within a reasonable time and take reasonable steps to correct the information.

Complaints

If you have any concerns or complaints about our handling of your personal information, please contact us. We will respond to your complaint within a reasonable time and take reasonable steps to resolve the issue.

If you are not satisfied with our response, you may make a complaint to the Office of the Australian Information Commissioner (OAIC).

Changes to Privacy Policy

We may change this Privacy Policy from time to time. The most up-to-date version of our Privacy Policy will be available on our website.

Healthproof adheres to the AMA guidelines of patient privacy and confidentiality. For more information, a link to the guidelines is available here: AMA Privacy and Health Record Resource Handbook